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Refund policy

We want you to love your Vivaara experience, from the moment you order to your daily moments of brilliance. If for any reason you're not completely happy with your purchase, our returns process is simple, fair, and designed to make things right - because we believe caring for your jewellery should always feel effortless, even when things don’t go quite as planned.

Our 30-Day Policy

We happily accept returns initiated within 30 days of your delivery date. Below, you’ll find three simple options to help you find the right return type for your needs.

1. Changed Your Mind?

We understand. If you've had a change of heart, we will provide a full refund for any products returned to us unused, unopened, and in their original condition.

  • Resolution: Full refund to your original payment method.

  • Return Shipping: You will be responsible for the cost of return postage.

2. Faulty, Damaged, or Incorrect Item?

If your order arrives faulty, damaged, or is not what you ordered, please contact us immediately so we can make it right. We are committed to ensuring the quality of our products.

  • Resolution: Your choice of a full refund or a free replacement.

  • Return Shipping: All shipping costs are on us, of course.

3. Our Brilliance Promise (Satisfaction Guarantee)

Our purpose is to help you enhance the daily beauty of your personal belongings. If you've used your product as intended and are unsatisfied with the results, our promise covers you. Simply let us know why it didn't work for you.

  • Resolution: Full refund.

  • Return Shipping: No need to mail the product back to us.

How to Start a Return

It’s simple. Just follow these two steps:

  1. Send an email to hello@vivaara.com with your order number (you can find this in your confirmation email) and a brief reason for your return.

  2. Our customer care team will get back to you within one business day with the next steps.

Need More Help?

We’re here to make the process smooth and stress-free. If you have any questions, please don’t hesitate to reach out through our Contact Page.

Stay brilliant

The Vivaara Team